Certified Guest Service Professional (CGSP®)

Today's successful hospitality employee must have effective guest service skills in today's competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty. 
The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP®  designation is the highest acknowledgment of awarding-winning guest service for employees in the lodging industry. Successful candidates will receive a certificate and CGSP® gold lapel pin, to be worn on their uniform in recognition of their knowledge and skills in guest service.

Photo Credit:  Mitya Ku

Certified Lodging Security Officer (CLSO)

Today's successful security officers must have the knowledge to effectively handle routine security activities and emergencies as well as sound judgment, and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others. 
The Certified Lodging Security Officer (CLSO)  designation provides recognition for these skills. Recognized worldwide, the CLSO  designation is the lodging industry's highest acknowledgment of professionalism for security officers in the hospitality industry.


Photo Credit:  dimnikolov

The Front Desk Representative certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position at a lodging property. 

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge, and soft skills needed in the hospitality industry. 

Training options include: 
• START: Classroom or workshop setting  
• quickSTART: On-the-job training
• START Online Learning: Individuals study at their own pace

    Successful candidates who complete the START or quickSTART program and pass the certification exam will receive a certificate, lapel pin and global recognition for their accomplishment.